Water Line

As a homeowner, you are responsible for the maintenance of your Water Service Line

The Water Service Line is the pipe that brings clean water into your house from your local utility's water main in the street. Depending on how far your house is from the street, your water service line can be from 20 to 200 feet long or more.

Over time, unpreventable conditions may cause your water line to deteriorate or crack, leaving you with the hassle of finding a reliable contractor in a hurry—and an expensive repair bill that's not usually covered by homeowner's insurance.

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What can cause your Water Service Line to break?

  • Age
  • Temperature changes
  • Ground shifting
  • Soil conditions
  • Tree roots
  • Pipe material

With the Water Line Protection Plan, you're covered

Complete repair or replacement of your broken Water Service Line, in accordance with your plan limits.

Emergency support available 24/7 through our Safety Valve Repair Line.

Guaranteed expert emergency repairs by a locally licensed and insured service contractor.

Frequently asked questions

There are (3) ways to make a payment:

1. Make a pay by phone, please call 800-713-1613 (Available 24/7)

2. Make a pay online by login into your account at https://www.safetyvalveplans.com/

3. Make a pay by mail:  Safety Valve, PO BOX 70348 Philadelphia, PA 19176-9942


No, Homeowner Safety Valve does not cover the removal or installation of a backflow preventor. Safety Valve will not send out a contractor for water getting into your home/basement from flooding caused by heavy rain. This is not covered by the Water Protection Plan.
Annual Coverage Limit is the total amount of coverage dollars that can be applied to a policy holder's claims during a 1 year plan term. A Per Incident Cap is the maximum amount of dollars that can be put towards a single claim. The cost of an individual incident will be deducted from the total annual coverage,
To start a claim you must call Safety Valve directly at 1-800-713-1613. Work must be done by a Safety Valve referred contractor to be covered so do NOT call a contractor directly or your claim will not be covered
The water pipe brings fresh drinking water to your home. The sewer pipe takes all used water and waste material out of your home.
No, your pipes are only frozen, not broken. If the service line does break due to freezing or
thawing, this Plan does not cover any damages.
The curb box allows access to the curb valve, and the curb valve is the valve located on your property that can be used to shut off the water in the event of an emergency water line leak.
Regulations require that the water line on your property is the homeowner's responsibility. Depending upon your local water utility's rules and regulations, you may also be responsible for the water line in the street. (To verify what specific and/or other parts of the water system you own, we suggest that you contact your local water utility for clarification.)
The Water Line Protection Plan covers from where your water service line connects to your main water valve  in your basement to the curb valve located on your property. In some instances, you may also own and be responsible for the water line in the street, which runs from your curb valve on your property to the water main in the street. (We suggest you contact your local water utility  for clarification.)
No, the main shut-off valve in your home is not covered under the Water Line Protection Plan. It is the point where the water service line coming into your home ends. We consider the main valve as part of your internal plumbing. If you would like coverage for the main shut-off valve, please review our In-Home Plumbing Protection Plan
All plans take effect 30 days after the enrollment is processed and payment received, regardless of whether you pay by check, bank account or with a credit card. In some cases, we may need to perform an on-site inspection, so we provide customers with a 30-day window to account for this possibility.

Additional protection plans

sewer line icon

Sewer Line

Covers the repair or replacement of your collapsed sewer line.

Learn More
in-home plumbing icon

In-Home Plumbing

Covers the repairs of any leaking water or drain lines inside your home.

Learn More
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Combo Plans

A combination of our plans that offers the most comprehensive coverage.

Learn More

See if we offer plans in your area

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