The contractor will, within the In-Home Plumbing Protection Plan coverage and where it is safe to do so, open sheetrock to get to the problem. You may be required to first have a test done at your cost for paint containing lead. If lead is present, you must arrange for safe opening of the wall before work is performed. You are responsible for closing the wall after the repair is complete. Check your homeowners insurance policy; it may cover the cost of handling lead paint and/or closing the wall.
No. The customer is responsible for making the area of the repair accessible. Therefore, the customer must move or remove any obstructions before work can begin.
No, your pipes are only frozen and not broken. The In-Home Plumbing Protection is for broken, clogged, or leaking water or sewer pipes inside your home. It does not cover the thawing or bypassing of frozen water/sewer pipes. If a leak becomes apparent once the pipe has thawed, then that is covered.
All fixtures and appliances such as faucets, toilet components, all kitchen goods, showers, sinks and tubs etc. are not covered. The In-Home Plumbing Protection Plan is designed to protect the pipes that carry fresh water and wastewater around the house, not the fixtures or appliances where water is used. See your plan's Terms and Conditions for more details.
- All leaking internal clean water pipes (hot or cold), fittings and valves from the point the supply enters the house up to and including the shut-off valve before each fixture
- Clogs that cause a toilet to back up / overflow
- All clogged or broken drainpipes from sinks, showers, tubs, toilets, and laundry to the point where the drain exits the house
- Blocked sewer vents
- The main shut-off valve
Please see your specific plan's Terms & Conditions for more information.
Yes. There is a $30 service charge for each service call incident. This charge is payable to the contractor on site before the technician starts work.
The In-Home Plumbing Protection Plan allows for up to $2,000 of repairs annually.
Customers who own a single-family detached residential home. You may enter your service address above to determine if this plan is available in your service area.
The sewer line on your property is the homeowner's responsibility. Depending upon your local sewer department's rules and regulations, you may also be responsible for the sewer line in the street. (To verify what specific and/or other parts of the sewer system you own, contact your local sewer department or public works department for clarification.)
The Sewer Line Protection Plan covers your main sewer cleanout (usually in your basement) all the way out to your property line. Depending upon your local sewer department's rules and regulations, you may also be responsible for the sewer line in the street to the connection at the main city sewer line. (To verify what specific and/or other parts of the sewer system you own, contact your sewer department or public works department for clarification.)
The water pipe brings fresh drinking water to your home. The sewer pipe takes all used water and waste material out of your home.
The sewer line on your property is the main waste discharge pipe that dumps wastewater from your home into the city's sanitary sewer system.
No, the sewer repair plan is only available to customers connected to a city sanitary sewer main.
If you are unsure if you have a sewer line on your property, call your local sewer or public works department for verification.
No, your pipes are only frozen, not broken. If the service line does break due to freezing or
thawing, this Plan does not cover any damages.
The curb box allows access to the curb valve, and the curb valve is the valve located on your property that can be used to shut off the water in the event of an emergency water line leak.
Regulations require that the water line on your property is the homeowner's responsibility. Depending upon your local water utility's rules and regulations, you may also be responsible for the water line in the street. (To verify what specific and/or other parts of the water system you own, we suggest that you contact your local water utility for clarification.)
The Water Line Protection Plan covers from where your water service line connects to your main water valve in your basement to the curb valve located on your property. In some instances, you may also own and be responsible for the water line in the street, which runs from your curb valve on your property to the water main in the street. (We suggest you contact your local water utility for clarification.)
No, the main shut-off valve in your home is not covered under the Water Line Protection Plan. It is the point where the water service line coming into your home ends. We consider the main valve as part of your internal plumbing. If you would like coverage for the main shut-off valve, please review our In-Home Plumbing Protection Plan
All plans take effect 30 days after the enrollment is processed and payment received, regardless of whether you pay by check, bank account or with a credit card. In some cases, we may need to perform an on-site inspection, so we provide customers with a 30-day window to account for this possibility.