Frequently asked questions
There are (3) ways to make a payment:
1. Make a pay by phone, please call 800-713-1613 (Available 24/7)
2. Make a pay online by login into your account at https://www.safetyvalveplans.com/
3. Make a pay by mail: Safety Valve, PO BOX 70348 Philadelphia, PA 19176-9942
No, Homeowner Safety Valve does not cover the removal or installation of
a backflow preventor. Safety Valve will not send out a contractor for water
getting into your home/basement from flooding caused by heavy rain. This is not
covered by the Water Protection Plan.
No, Homeowner Safety Valve does not cover the removal or installation of a backflow preventor.
Change Recurring Billing Payment Method
- Disable Recurring Billing on your plan in My Account
- Delete the existing payment method on the Payments Methods page
- Add a new payment method on the Payment Methods page
- When adding the new payment method, set as the default payment method
- Re-enable Recurring Billing on your plan in My Account
Add a New Primary Payment Method
Delete a Payment Method
Go to Payment Methods and select the payment method to be deleted. Recurring Billing must be disabled first if the payment method is used on a plan.
For assistance please call Customer Service at 800-713-1613.
Annual Coverage Limit is the total amount of coverage dollars that can be applied to a policy holder's claims during a 1 year plan term. A Per Incident Cap is the maximum amount of dollars that can be put towards a single claim. The cost of an individual incident will be deducted from the total annual coverage,
You can manually renew your account once you are within 30 days of your plan expiration date. Alternatively you can set up recurring billing to make sure your plan is automatically renewed (we will notify you when this transaction occurs).
Call Customer Service at 1-800-713-1613
To start a claim you must call Safety Valve directly at
1-800-223-7019. Work must be done by a Safety Valve referred contractor to be covered so do NOT call a contractor directly or your claim will not be covered.
To start a claim you must call Safety Valve directly at 1-800-713-1613. Work must be done by a Safety Valve referred contractor to be covered so do NOT call a contractor directly or your claim will not be covered.
No
We do not cover the opening or closing of walls to gain access to pipes. Opening of walls to allow access to pipes is Your responsibility. You are responsible for closing the wall after the repair is complete. Check your homeowners insurance policy; it may cover the cost of handling lead paint and/or closing the wall.
No. The customer is responsible for making the area of the repair accessible. Therefore, the customer must move or remove any obstructions before work can begin.
No. The In-Home Plumbing Protection is for broken, clogged, or leaking water or sewer pipes inside your home. It does not cover the thawing or bypassing of frozen water/sewer pipes. If a pipe does break due to freezing or thawing, this Plan does not cover any damages.
All fixtures and appliances such as faucets, toilet components, all kitchen goods, showers, sinks and tubs etc. are not covered. The In-Home Plumbing Protection Plan is designed to protect the pipes that carry fresh water and wastewater around the house, not the fixtures or appliances where water is used. See your plan's Terms and Conditions for more details.
Yes
- All leaking internal clean water pipes (hot or cold), fittings and valves from the point the supply enters the house up to and including the shut-off valve before each fixture
- Clogs that cause a toilet to back up / overflow
- All clogged or broken drainpipes from sinks, showers, tubs, toilets, and laundry to the point where the drain exits the house
- Blocked sewer vents
- The main shut-off valve
Please see your specific plan's Terms & Conditions for more information.
Yes. There is a $30 service charge for each service call incident. This charge is payable to the contractor on site before the technician starts work.
The In-Home Plumbing Protection Plan allows for up to $2,000 of repairs annually. The maximum benefit limit is three (3) Service Calls per
Term.
Customers who own a single-family detached residential home. You may enter your service address above to determine if this plan is available in your service area.
The sewer line on your property is the homeowner's responsibility. Depending upon your local sewer department's rules and regulations, you may also be responsible for the sewer line in the street. (To verify what specific and/or other parts of the sewer system you own, contact your local sewer department or public works department for clarification.)
The Sewer Line Protection Plan covers your main sewer cleanout (usually in your basement) all the way out to your property line. Depending upon your local sewer department's rules and regulations, you may also be responsible for the sewer line in the street to the connection at the main city sewer line. (To verify what specific and/or other parts of the sewer system you own, contact your sewer department or public works department for clarification.)
The water pipe brings fresh drinking water to your home. The sewer pipe takes all used water and waste material out of your home.
The sewer line on your property is the main waste discharge pipe that dumps wastewater from your home into the city's sanitary sewer system.
No, the sewer repair plan is only available to customers connected to a city sanitary sewer main.
If you are unsure if you have a sewer line on your property, call your local sewer or public works department for verification.
No, your pipes are only frozen, not broken. If the service line does break due to freezing or
thawing, this Plan does not cover any damages.
The curb box allows access to the curb valve, and the curb valve is the valve located on your property that can be used to shut off the water in the event of an emergency water line leak.
Regulations require that the water line on your property is the homeowner's responsibility. Depending upon your local water utility's rules and regulations, you may also be responsible for the water line in the street. (To verify what specific and/or other parts of the water system you own, we suggest that you contact your local water utility for clarification.)
The Water Line Protection Plan covers from where your water service line connects to your main water valve in your basement to the curb valve located on your property. In some instances, you may also own and be responsible for the water line in the street, which runs from your curb valve on your property to the water main in the street. (We suggest you contact your local water utility for clarification.)
No, the main shut-off valve in your home is not covered under the Water Line Protection Plan. It is the point where the water service line coming into your home ends. We consider the main valve as part of your internal plumbing. If you would like coverage for the main shut-off valve, please review our In-Home Plumbing Protection Plan.
All plans take effect 30 days after the enrollment is processed and payment received, regardless of whether you pay by check, bank account or with a credit card. In some cases, we may need to perform an on-site inspection, so we provide customers with a 30-day window to account for this possibility.
Additional protection plans
In-Home Plumbing
Covers the repairs of any leaking water or drain lines inside your home.
Learn More